Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
Sizing & Fit
How do I find my size?
Please refer to our size chart on each product page. We recommend measuring yourself and comparing to our size guide for the best fit.
What if the product doesn't fit?
We offer easy exchanges and returns within 30 days of purchase. Please see our Returns & Exchanges policy for details.
Do your products run true to size?
Our shapewear is designed to fit snugly for optimal support. We recommend following our size chart carefully. If you're between sizes, we suggest sizing up for comfort.
Product Care
How do I care for my shapewear?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid using bleach or fabric softener to maintain the quality and elasticity of the fabric.
Can I machine wash my products?
While hand washing is recommended, you can machine wash on a delicate cycle in a mesh laundry bag. Always air dry to preserve the fabric.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unworn, unwashed items with original tags attached.
How do I initiate a return or exchange?
Contact our customer service team with your order number, and we'll guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, intimates and swimwear cannot be returned once the protective seal is removed.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Your security is our priority.
Contact Us
How can I contact customer service?
You can reach us via email or through our contact form. We typically respond within 24-48 hours.
Still have questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!
